Refund Policy

We want the decision to try Rivarise to feel safe. This policy describes exactly how cancellations, refunds and plan changes work. It is part of our Terms of Service.

1. Try before you pay

The Free plan exists so you never have to pay to evaluate Rivarise: real tracking on ChatGPT, weekly checks, no card required, no time limit.

2. First paid subscription: 7-day guarantee

If Rivarise is not what you expected, email support@rivarise.com within 7 days of your first paid subscription and we will refund it in full, no questions asked. This applies once per customer, to your first paid purchase only.

3. Cancelling

• You can cancel any time from Settings, in two clicks, no email required.
• Cancellation stops future charges. Your plan stays active until the end of the period you already paid for, then your account moves to the Free plan.
• Your data is kept according to the Free plan's history window after downgrade; you can export or delete it at any time.

4. Monthly plans

Outside the 7-day guarantee, monthly payments are not refunded when you cancel mid-month; you keep access until the period ends. We do not charge partial months after cancellation.

5. Annual plans

Annual subscriptions carry a 15 percent discount in exchange for the yearly commitment. Outside the 7-day guarantee, cancelled annual plans keep access until the end of the paid year and are not prorated. If something exceptional happened, write to us; we read every case.

6. Upgrades and downgrades

• Upgrades take effect immediately; Stripe prorates so you only pay the difference for the remaining period.
• Downgrades take effect at the next renewal. Nothing is refunded and nothing extra is charged.

7. Billing mistakes and duplicates

Duplicate charges, charges after a confirmed cancellation, or any billing error on our side are refunded in full, promptly. Contact support@rivarise.com with the invoice reference.

8. Fraud and abuse

We may decline refunds where the guarantee is abused, for example repeated subscribe-refund cycles or use that violates the Terms of Service. Statutory refund rights in your country are never affected by this policy.

9. How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank.