Terms of Service

These Terms of Service (the "Terms") form a binding agreement between you and Rivarise LLC, a Wyoming limited liability company ("Rivarise," "we," "us" or "our"), governing your access to and use of the Rivarise websites, applications and services (together, the "Service").

1. Agreement to these Terms

By creating an account, clicking a button indicating acceptance, or accessing or using the Service, you agree to these Terms and to our Privacy Policy and Refund Policy, each incorporated here by reference. If you do not agree, do not use the Service.

You consent to transact electronically with us and agree that clicking to accept, creating an account and using the Service each have the same legal effect as a handwritten signature. You may withdraw that consent only by closing your account, because the Service cannot be provided on paper.

Section 22 contains a binding arbitration agreement and a waiver of class actions and jury trials. It affects how disputes between us are resolved. Please read it carefully.

2. Definitions

AI Engine

A third-party generative answer system or answer surface that Rivarise queries or reads on your behalf. The engines covered are ChatGPT, Google AI Overviews, Gemini, DeepSeek, Grok, Meta AI, Perplexity, Claude and Google AI Mode. Which of them a workspace receives depends on its plan.

Customer Data

The domains, prompts, competitor names, workspace settings, uploaded content and other material you submit to the Service, together with the results generated for your workspace.

Order

Your selection of a plan and billing period through the Service, including any upgrade, downgrade or renewal.

Workspace

The tenant in which your data lives. Every record in the Service is scoped to exactly one workspace.

You

The individual accepting these Terms, and, if you accept on behalf of an organization, that organization.

3. Eligibility and authority

You may use the Service only if you are at least 18 years old and able to form a binding contract. The Service is a business tool and is not directed to children. If you accept these Terms on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

You represent that you are not located in, and are not a national or resident of, any country or region subject to comprehensive United States sanctions, and that you do not appear on any United States government list of prohibited or restricted parties.

4. Your account

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorized by you.
• Seats included in a plan are licensed to named individuals. Credentials must not be shared, sold or rotated among people to avoid seat limits.
• You must notify us promptly at support@rivarise.com if you suspect unauthorized access.
• API keys issued to you carry the permissions of your workspace. Treat them as passwords. We store only a hash of each key and cannot recover a lost key, only replace it.

5. What the Service does

Rivarise runs the prompts you configure against the AI Engines included in your plan, records the answers those engines return, and analyzes them for whether your domain was cited, in what position, with what sentiment, and alongside which competitors. It then produces metrics, including the Prompt Performance Score, along with suggested content and prompt changes.

The Service is a measurement and decision-support tool. It observes a sample of engine behavior at the times checks run. It is not a complete census of what every user of an engine sees, and it does not modify, control or interact with the AI Engines beyond submitting queries and reading answers.

We may modify, add or remove features over time. If we discontinue a material feature of a paid plan you are currently using, and no reasonably equivalent replacement is provided, you may cancel and request a prorated refund of the unused portion of your prepaid term as your exclusive remedy.

6. The Free plan

The Free plan is provided at no charge and requires no payment method. It includes limited tracking, currently three prompts per week against one engine with seven days of history on a single domain. Free plans are subject to fair-use limits, may be rate limited, and may be suspended or discontinued at any time without liability. We may also delete Free workspaces that show no sign-in activity for twelve consecutive months, after giving notice to the email on the account.

You may not create multiple Free accounts to circumvent plan limits.

7. Plans, billing and automatic renewal

7.1 Fees and payment processing

Paid plans are billed in advance. Prices are shown on the pricing page in United States dollars and are exclusive of taxes. Payments are processed by Stripe, Inc. We do not receive or store your full card number. Your use of Stripe is also governed by Stripe's own terms.

7.2 Automatic renewal, clearly stated

7.3 Upgrades, downgrades and changes

• Upgrades take effect immediately and are prorated for the remainder of the current period.
• Downgrades take effect at the end of the current period, so you keep the higher plan for the time you already paid for.
• Plan limits, including prompts per day, engines, domains, seats and history retention, are enforced by the Service and described on the pricing page.
• Switching between monthly and annual billing is available in Settings and takes effect at the next renewal unless it is an upgrade.

7.4 Failed payments

If a charge fails, we may retry it over a period of several days and will email the address on your account. If payment is not completed, we may downgrade your workspace to the Free plan or suspend paid features. Data is retained during this period in accordance with the Privacy Policy, and access is restored when payment succeeds.

7.5 Price changes

We may change prices. We will give you at least 30 days' notice by email before a price change applies to your subscription, and any change takes effect only at the start of a renewal period, never retroactively to a period you already paid for. If you do not accept a price change, cancel before it takes effect.

7.6 Taxes

You are responsible for all sales, use, VAT, GST and similar taxes associated with your purchase, except taxes on our net income. If we are required to collect a tax, it will be added at checkout or on your invoice.

8. Cancellation and refunds

You may cancel at any time from Settings in the application. Cancellation stops the next renewal and preserves your access through the end of the period you already paid for. We do not require you to call, chat or email in order to cancel.

Refund eligibility, including the 7-day money-back guarantee on a first paid subscription, is set out in the Refund Policy, which forms part of these Terms.

9. Your data and the license you grant us

You own your Customer Data. We claim no ownership of it. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display and process Customer Data solely to: operate and secure the Service for you, submit your prompts to the AI Engines on your plan, generate your results and reports, provide support you request, and comply with law.

We may generate and use aggregated and de-identified statistics derived from use of the Service, for example the total number of checks run across all customers or the relative frequency with which engines cite any source, provided that such statistics never identify you, your workspace, your brand or your individual prompts. We will not attempt to re-identify de-identified data.

We do not use Customer Data to train machine learning models that serve other customers, and we do not sell Customer Data. Note that prompts you configure are transmitted to third-party AI Engines to obtain answers, and each engine's own terms and data practices then apply to that transmission. Do not put confidential information, personal information about others, or regulated data into prompt text.

You represent that you have all rights necessary to submit your Customer Data and that it does not infringe or violate the rights of any third party or any law.

10. Acceptable use

You agree not to, and not to permit anyone else to:

• use the Service to monitor a domain or brand in which you have no legitimate business interest, or to harass, defame or unfairly target any person or business;
• probe, scan, overload, disrupt or attempt to gain unauthorized access to the Service, its infrastructure, or any other customer's workspace or data;
• exceed, evade or attempt to evade plan limits, including through multiple accounts, shared credentials or automated key rotation;
• resell, sublicense, white-label or provide the Service as a service bureau to third parties except under an Agency plan and in accordance with its terms;
• copy, modify, translate, reverse engineer, decompile or disassemble any part of the Service, or attempt to derive its source code, except to the extent this restriction is prohibited by applicable law;
• scrape, crawl or bulk-extract the Service by automated means other than through features and interfaces we provide for that purpose;
• use the Service to develop or improve a competing product, or to benchmark it for publication, without our prior written consent;
• remove or obscure any proprietary notice, or use our name, logo or trademarks except as permitted in section 15;
• use the Service in violation of any applicable law, regulation or third-party terms, including the terms of any AI Engine;
• upload malware, or use the Service to transmit unlawful, infringing, deceptive or harmful content.

We may investigate suspected violations and take any action we consider appropriate, including removing content, suspending access and reporting activity to law enforcement.

11. AI engines, third parties and the limits of measurement

The AI Engines are operated by third parties. We are not affiliated with, endorsed by or sponsored by any of them. Their names and logos appear in the Service solely to identify which engine produced which result, which is nominative fair use, and all such marks belong to their respective owners.

You acknowledge and agree that:

• engine output is probabilistic and can differ between users, sessions, regions, devices and moments in time, so results are a measurement and not a guarantee of what any particular person will see;
• some engines are observed through the closest available interface or proxy where no suitable public interface exists, and the Service labels this in the application so you always know what you are looking at;
• an engine may change, restrict, rate limit or discontinue access at any time, which can interrupt or permanently end tracking for that engine through no fault of ours;
• if an engine becomes permanently unavailable, we will say so in the application, and we may substitute a comparable engine or adjust plan contents accordingly.

Sentiment, position, competitor identification and similar analyses are produced by automated systems and are estimates. They can be wrong in individual cases. Review the underlying answer text, which the Service stores and displays, before relying on any single data point.

12. No guarantee of results, and no professional advice

Nothing in the Service is legal, financial, tax, investment or other professional advice. Business decisions you make in reliance on the Service are yours alone, and you should apply your own judgment and, where appropriate, professional guidance.

13. Beta features and feedback

We may offer features labeled beta, preview, early access or similar. Those features are provided as is, may be changed or withdrawn at any time, may contain more errors than generally available features, and are excluded from any service commitment. Do not rely on beta features for critical work.

If you send us suggestions, ideas or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or compensation. We would rather hear your ideas than have to negotiate for them, and this provision is what makes that possible.

14. Affiliate program and rewards

Every account, including Free, can participate in the affiliate program. You earn a fixed one-time commission for each paying referral, currently $5 for Starter, $10 for Growth, $25 for Business and $50 for Agency. The amount is locked at the moment the referral subscribes, and later program changes do not reduce it. A commission is credited only once the referred customer has been an active, paying subscriber for 45 continuous days; if they cancel before day 45, nothing is earned. Payouts are sent monthly once your unpaid balance reaches $25, and balances below that roll over.

Additional conditions apply:

• Self-referrals, referrals of accounts you control, and referrals obtained through fraud, spam, trademark bidding on our brand terms, cookie stuffing, misleading claims or incentivized sign-ups are ineligible, and we may reverse or withhold the associated payouts.
• Payouts are sent monthly to your nominated payout email once the unpaid balance reaches $25. Amounts below the threshold roll over and are not forfeited.
• A commission is reversed if the underlying payment is refunded, charged back or otherwise reversed.
• Reward credits for verified social proof, such as free days of Starter, are reviewed manually, are granted at our reasonable discretion, and carry no cash value.
• You are responsible for taxes on amounts you receive, and for disclosing your affiliate relationship wherever you promote Rivarise, as required by the United States Federal Trade Commission's endorsement guidelines.
• We may modify or end these programs prospectively on notice. Amounts already earned and eligible remain payable.

15. Intellectual property

The Service, including its software, models, scoring methodology, interfaces, text, graphics and the Rivarise name and logo, is owned by us or our licensors and is protected by United States and international intellectual property law. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term.

All rights not expressly granted are reserved. These Terms do not grant you any right to our trademarks, and you may not use them without our prior written permission, except that customers may factually state that they use Rivarise.

You may export and use your own results and reports freely, including with your clients, provided you do not misrepresent them as originating from an AI Engine directly rather than from a Rivarise measurement.

16. Copyright complaints

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. If you believe content available through the Service infringes your copyright, send a notice to support@rivarise.com with the subject line "DMCA Notice," including: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and information sufficient to locate it; your contact information; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent or the law; and a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the owner's behalf.

We may remove or disable material in response to a valid notice and will terminate, in appropriate circumstances, the accounts of repeat infringers. You may submit a counter-notice containing the elements required by 17 U.S.C. section 512(g).

17. Confidentiality

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and contractors bound by confidentiality obligations. This does not apply to information that is public through no fault of the receiving party, was known without restriction before disclosure, is independently developed, or is rightfully received from a third party. Disclosure compelled by law is permitted if, where lawful, the receiving party gives prompt notice so the other party can seek protection.

18. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, in whole or in part, if: you materially breach these Terms; your use poses a security, legal or operational risk to us, other customers or third parties; your payment is overdue; or we are required to do so by law. Where practicable, we will give notice and an opportunity to cure a breach that can be cured.

On termination: your license to use the Service ends immediately; accrued payment obligations survive; and Customer Data is deleted in accordance with the retention schedule in the Privacy Policy. Export anything you want to keep before your account closes. Sections 9, 12, 13, 15, 17 and 19 through 26 survive termination.

19. Disclaimer of warranties

20. Limitation of liability

Any claim arising out of or relating to these Terms or the Service must be brought within one year after the claim accrues, or it is permanently barred, except where a longer period is required by law.

21. Indemnification

You will defend, indemnify and hold harmless Rivarise and its members, officers, employees and agents from and against any third-party claim, and any resulting loss, damage, liability, settlement, cost or expense, including reasonable attorneys' fees, arising out of or relating to: your Customer Data; your use of the Service in breach of these Terms or applicable law; your violation of any third party's rights, including intellectual property and privacy rights; your promotion of Rivarise as an affiliate; or, if you are on an Agency plan, your relationship with and representations to your clients.

We will give you prompt notice of any such claim, reasonable cooperation at your expense, and control of the defense, except that you may not settle any claim in a way that imposes any obligation or admission on us without our written consent.

22. Dispute resolution, arbitration and class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have disputes heard by a jury.

22.1 Informal resolution first

Before starting arbitration, you agree to try to resolve the dispute informally. Send a written notice to support@rivarise.com describing the dispute, the relief you seek and your account email. We will do the same for any dispute we raise. Both parties agree to negotiate in good faith for 30 days from receipt. Most disagreements end here.

22.2 Binding individual arbitration

If informal resolution fails, any dispute, claim or controversy arising out of or relating to these Terms or the Service, including their formation, interpretation, breach, termination or validity, will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its rules then in effect, being the Consumer Arbitration Rules where you are an individual using the Service for personal purposes, and the Commercial Arbitration Rules otherwise. The Federal Arbitration Act governs this section.

Arbitration will be conducted by a single arbitrator. The seat is Cheyenne, Wyoming, but you may elect to participate by telephone or video, and any hearing involving a claim of $25,000 or less may be conducted on documents alone at your election. The arbitrator may award any relief a court could award to that individual claimant, and the award may be entered as a judgment in any court of competent jurisdiction. The arbitrator, and not any court, decides all issues of arbitrability, except as stated in section 22.4.

22.3 Class-action and jury-trial waiver

If this paragraph 22.3 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in a court of competent jurisdiction, and the remaining claims will proceed in arbitration.

22.4 Exceptions

Either party may: bring an individual claim in small-claims court if it qualifies; and seek injunctive or equitable relief in court to prevent actual or threatened infringement or misappropriation of intellectual property or unauthorized access to the Service. Nothing here prevents you from reporting a matter to a government agency.

22.5 Your right to opt out

You may opt out of this arbitration agreement. Send an email to support@rivarise.com with the subject line "Arbitration Opt-Out," stating your name and the email address on your account, within 30 days after you first accept these Terms. Opting out affects nothing else: your account, pricing and access remain exactly the same, and we will not retaliate in any way. If you opt out, disputes proceed in the courts identified in section 23.

22.6 Fees and changes

AAA rules govern how arbitration fees are allocated. If you are a consumer and the arbitrator finds your claim was not frivolous, we will pay the portion of AAA fees that exceeds what you would have paid to file in court. If we materially amend this section 22 in the future, the amendment does not apply to any dispute of which we had notice before the amendment's effective date, and you may reject the amendment as to future disputes using the opt-out method above within 30 days.

23. Governing law and venue

These Terms and any dispute arising from them are governed by the laws of the State of Wyoming, United States, and, where applicable, the Federal Arbitration Act, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Laramie County, Wyoming, and waive any objection to venue there.

If you are a consumer residing outside the United States, nothing in these Terms deprives you of the protection of mandatory consumer-protection provisions of the law of your country of residence.

24. Export controls, sanctions and government users

The Service is subject to United States export control and sanctions laws. You may not access or use the Service in violation of those laws, and you may not export, re-export or provide access to the Service to any prohibited party or embargoed destination. The Service and its documentation are "commercial computer software" and "commercial computer software documentation," and any use by or for the United States Government is subject only to the rights granted in these Terms, consistent with FAR 12.212 and DFARS 227.7202.

25. Changes to these Terms

We may update these Terms. If a change is material, we will give notice by email to the address on your account or by a prominent notice in the application at least 14 days before it takes effect, and we will update the effective date at the top of this page. Changes apply prospectively only.

Your continued use of the Service after the effective date constitutes acceptance. If you do not accept the change, cancel your subscription before the effective date, and, if you had prepaid for a term extending beyond that date, contact us for a prorated refund of the unused portion.

26. General provisions

Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including internet or hosting failures, acts of government, labor disputes, natural events, and the unilateral acts of AI Engine operators. Payment obligations are not excused.

Assignment

You may not assign these Terms without our prior written consent, except to a successor in a merger or sale of substantially all assets that agrees to be bound. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets. Any prohibited assignment is void.

Notices

We may give notice by email to the address on your account, by posting in the application, or by posting on this site. You give notice to us at support@rivarise.com. Notices are deemed received on the day sent by email or posted.

Independent contractors

The parties are independent contractors. These Terms create no partnership, franchise, joint venture, agency, fiduciary or employment relationship.

No third-party beneficiaries

These Terms benefit only you and us. There are no third-party beneficiaries, except that our members, officers, employees and agents may enforce sections 19 through 21.

Severability and waiver

If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions stay in full force. A failure to enforce a provision is not a waiver of it.

Entire agreement

These Terms, together with the Privacy Policy, the Refund Policy and any Order, are the entire agreement between you and us about the Service and supersede all prior discussions. Any purchase order or vendor form you issue has no effect, and its terms are void.

Interpretation

Headings are for convenience only. "Including" means "including without limitation." Ambiguities are not construed against the drafter.

27. How to contact us

Rivarise LLC, a Wyoming limited liability company. For questions about these Terms, billing, privacy requests, arbitration notices or anything else, email support@rivarise.com. We aim to answer every message within one business day.

Quick answers

Related: Privacy Policy and Refund Policy.