Billing and invoices
Upgrades, downgrades, annual billing, failed payments, refunds and cancellation.
Billing runs through Stripe. Rivarise never receives or stores your full card number.
Automatic renewal
Paid plans renew automatically at the end of each billing period, monthly or annual, at the then-current rate, until you cancel. You receive a receipt after every charge and a reminder at least 15 days before every annual renewal.
Upgrades and downgrades
| Change | When it applies | What you are charged |
|---|---|---|
| Upgrade | Immediately | Prorated difference for the rest of the current period. |
| Downgrade | End of the current period | Nothing now. The lower rate starts at renewal. |
| Monthly to annual | Immediately | Annual rate, with credit for unused monthly time. |
| Annual to monthly | End of the annual term | Nothing now. |
| Cancellation | End of the current period | Nothing further. |
Annual billing
Annual is 15 percent cheaper and charged once per year: $703.80 for Starter, $1,519.80 for Growth, $3,559.80 for Business and $13,249.80 for Agency. The 7-day money-back guarantee applies to a first annual subscription exactly as it does to a monthly one.
Cancelling
Cancel from Settings, then Billing and Plan. It takes two clicks, there is no phone call and no retention queue. Cancellation stops the next charge, you keep full access until the end of the period you paid for, and the workspace then moves to the Free plan rather than being deleted.
Refunds
Your first paid subscription carries a 7-day money-back guarantee: email support@rivarise.com within 7 days of the charge, no reason required. Duplicate charges and charges after a valid cancellation are always refunded. Full terms are in the Refund Policy.
Failed payments
If a renewal charge fails we retry over several days and email you each time. If it does not clear, the workspace moves to the Free plan rather than being deleted, and paid features pause. Restore a working card and full access returns immediately. Nothing is sent to collections.
Invoices and taxes
Invoices are available from the billing screen. Prices are in United States dollars and exclusive of tax; any sales tax, VAT or GST is determined by your jurisdiction and shown separately at checkout.